Surabaya, Indonesia
Customs clearance in Surabaya
Import and export clearance for shipments to and from Surabaya. Customs clearance in Indonesia is handled by a partner team in the Ziem network, under the Ziem Logistics brand and to our procedures.
Industries in Surabaya and how we support them
Surabaya and its surroundings form East Java's industrial heart. Industrial estates such as SIER in Rungkut, PIER in Pasuruan and the JIIPE special economic zone in Gresik host food and beverage producers, tobacco and cigarette makers, chemicals, cement and fertiliser plants, and consumer goods manufacturers. Ziem Logistics supports these supply chains with air freight via SUB on our own air waybills, Next Flight Out for urgent machinery parts, On-Board Couriers for critical components and FCL or LCL sea freight via Tanjung Perak. Customs clearance is handled by a partner team in the Ziem network, under the Ziem Logistics brand and to our procedures.
Operational logistics facts for Surabaya
| Hub | Specialisation | Local advantage |
|---|---|---|
| Juanda International Airport (SUB) | International and domestic air cargo | Main air gateway for East Java |
| Port of Tanjung Perak and Teluk Lamong terminal | FCL, LCL and domestic shipping | Sea freight hub for East Java and eastern Indonesia |
| JIIPE special economic zone (Gresik) | Industry and port-linked manufacturing | Integrated estate with its own port facilities |
| SIER (Rungkut) and PIER (Pasuruan) | Food, tobacco, chemicals, consumer goods | Industrial estates connected to the port by toll road |
Airports, seaports and connections in Surabaya
- AirportJuanda International
SUB - SeaportTanjung Perak
Juanda International Airport (SUB), located in Sidoarjo just south of Surabaya, is the main airport of East Java and Indonesia's second major air gateway, with international and domestic cargo flights. For long-haul lanes, shipments often connect via Soekarno-Hatta International Airport (CGK) in Jakarta or via regional hubs. Sea freight runs through Tanjung Perak, one of Indonesia's largest ports, together with the Teluk Lamong terminal on the Gresik side. Surabaya is also the main sea freight hub for eastern Indonesia.
The Surabaya-Gempol toll road and the Trans-Java toll network link the city with Sidoarjo, Pasuruan, Malang and westwards to Semarang and Jakarta. Toll roads also connect Tanjung Perak and Teluk Lamong with Gresik and the industrial estates. The Suramadu Bridge links Surabaya with Madura. We arrange pick-up and delivery across Surabaya, Sidoarjo, Gresik and Pasuruan.
Clearance through the Ziem network in Indonesia
In Indonesia, customs entries are filed by a partner team in the Ziem network. They work under the Ziem Logistics brand and to our procedures; our operations desk prepares the shipment data and remains your contact for the whole shipment.
Customs clearance in Indonesia
Ziem network
Customs clearance in Indonesia is handled by a partner team in the Ziem network, under the Ziem Logistics brand and to our procedures.
For air freight to and from Indonesia we issue our own air waybills.
Importers in Indonesia need a business identification number (NIB) that also serves as the importer ID.
Documents we check before shipping
Commercial invoice, packing list, the transport document and, where needed, certificates of origin, licences or permits. We check that descriptions, values and HS codes are consistent across all documents before the goods move.
Frequently asked questions
Can customs be cleared at Tanjung Perak for delivery in East Java?
Yes. A partner team in the Ziem network clears the goods with Bea Cukai at Tanjung Perak or Juanda, under the Ziem Logistics brand and to our procedures. After release, we deliver to your site in the Surabaya area.
Are goods for the JIIPE special economic zone treated differently?
Companies in special economic zones can benefit from duty and tax facilities, provided the goods and the company meet the zone's conditions. The declaration must reflect this, so we need the zone details on file before the first shipment.
What import restrictions should I check before shipping to Surabaya?
Many goods need import approvals, technical recommendations or mandatory SNI standards before they can be released. The importer also needs a valid NIB. We check the restrictions during tariff classification, before the goods leave the origin.